FAQs

Registration Questions^

Q: If someone I know wants to register, but doesn’t have internet access, can I do it for them? A: Yes. Exodus policy allows you to register others for the conference. However, you will become responsible for ensuring that the person(s) you register receive(s) all confirmation materials and correspondence that we send out via email. Further, all delegates must be familiar with and in agreement with the Code of Conduct and will be required to sign the liability release when they check in on campus.

Q: Is there a conference brochure available?
A: Yes. To request a brochure(s), please send us an email with your name and address information.

Q: What if I want to register for the conference, but will be arriving a day(s) late?
A: Please see the daily registration options and times for the conference you are interested in attending for information on this. You will need to check in the same as other delegates at our on-site Conference office once you arrive.

Q: Will Exodus help me in finding a roommate to help me cut the costs of staying there?
A: Yes.  Please see details about this on the housing or lodging page of the conference you are interested in attending.

Q: My child/children are coming to the conference. How do I make arrangements for this?
A: Family members under the age of 18 have to remain with their parent or Exodus pre-approved legal guardian at all times.  Family members under 13 will be able to stay and eat on campus, but will not be permitted to attend any workshops, small group meetings, or activities.  Please visit the Housing / Lodging page of the conference you are interested in attending for further details.

Q: My child is under 18 but I cannot attend the conference.  What can I do?

A: We have a guardianship form that can be downloaded for students under 18 whose parents cannot attend the conference.

Q: I am interested in helping promote the conference. What can I do?
A: Please visit the Spread the Word link.  Among the materials available: brochures, posters, web banners, graphics, church bulletins, and a promotional video. Thank you for your interest!

Q: What are important Deadlines that I need to be aware of?
A: All registrations, applications and other forms provide detailed information about important deadlines and due dates. Here are some of the important deadlines to note: (Note: the applications override the dates here in case there is a discrepancy)

• 15 days prior to the first day of the conference you are applying for – Assistance Policies and Application due
• 30 days prior to the first day of the conference you are registering for – Special Needs Request Deadline
• No less than 90 days prior to the first day of the conference you have registered for – Full Refund for Registration Cancellation Ends
• 30 days prior to the first day of the conference – Volunteer Application
• No less than 45 days prior to the first day of the conference you are applying to exhibit at – Exhibitor Application Due
• No less than 60 days prior to the first day of the conference you have registered for – Deadline for Cancellations with partial money back
• Any day less than 60 days prior to the first day of the conference you have registered for – No refund. Transfer conference fees to a tax deductible gift to conference scholarships or general donation to Exodus International.
  
• No less than 1 week prior to the conference you are registering for – Deadline for Mail In Conference Registrations (received)

Site Amenities^

Q: What if I have special needs?
A: Please note any special needs during the registration process or by contacting the Exodus office no later than 30 days prior to the first day of the conference you have registered for.

Q: What do I do if I have special dietary needs?
A: Simply contact the catering department of the venue where the conference is being held.

Q: Will Exodus help provide childcare during the conference?
A: No. Childcare arrangements must be made by the individual if needed.

Q: Will Exodus help provide transportation from the airport to the conference site?
No. Please visit the Location and Transportation page of the specific conference you are interested in for detailed transportation options, suggestions, and discounts.

Don’t see your question answered here?
First review the information pages linked on the left menu. If you still can not find the answers to your questions, please send us an e-mail about anything regarding the conference, and you might see it posted later on this conference site.

Technical Problems^

Technical Problems we CAN address:
If you have problems linking to one of our webpages, if the pages will not load, or if you are having problems downloading any of the documents, this is a problem we may be able to address.

[We may not be able to address error messages related with your network connection or the computer software (Netscape, Explorer, Windows, Outlook, etc)]

Please record any error messages you receive and WHEN you receive them (what part in the process) when contacting us. This will help us better serve you. If you are having difficulties and you would like our help, we would be happy to walk you through it. We may be able to complete the registration here from our office, or send you a hard copy of our registration form that you could fill out by hand and submit to us. You may try these several steps first to see if it might alleviate the problem.

Things to Try:

• Check to be sure all text boxes with Red Text on that page are filled in.
• Check your information again to VERIFY that you have entered the correct information.
• If the form does not seem to save your entered data, you may need to empty out your files called “Cookies.” Check the help menu in your web-browser (Explorer, Netscape, etc) for instructions on clearing out these files, which may solve your problem.
• Sometimes we may be addressing a technical issue, or one of our service providers may be updating information. Sometimes waiting 30 minutes or an hour and re-trying can take care of any difficulties.
• If you have access to another computer, you can try using the “continue registration” feature on our Registration page.

Problems downloading conference materials online?
First of all, please determine whether or not you have the correct application viewer. All of our forms are provided in downloadable PDF format, to be read by Acrobat Reader or a similar program. If you need the software to download, you can visit the Adobe website.

If you are still having difficulty, we can send you the file either in hard copy by mail, by fax or by email attachment so that you can have the requested materials.

Overseas Guests^

Exodus is excited about the response from people overseas who are interested in attending our conference. There are a few frequently asked questions from International delegates that we get each year. We hope that this page might address some of your initial questions. If you need further assistance, please feel free to contact us.

How can I make payment for the conference?

For all of our delegates, payment is only available in US Dollars by check, credit card or money order. See Conference Policies page.

Can I send my payment by Western Union?

Exodus will not accept international payment made through Western Union. If you are unable to pay by Visa or Master Card, you can purchase a pre-paid credit card through the Visa or Master Card websites for the exact amount you need to pay. There is a very small fee for this, and is an efficient way to be able to pay for the conference.

I need a letter to approve my VISA to come overseas.

Exodus can provide a Visa letter to you. To efficiently answer your request, we will need the names and addresses of ALL members wishing to attend the conference. Please contact us with this information.

Does Exodus provide or make available assistance in travel & other costs?

The Exodus Assistance Fund is designed to provide financial assistance to those who may otherwise be unable to attend the Exodus Conference. The amount of assistance available varies each year and depends upon charitable givers. Exodus will provide partial financial assistance for the Exodus Conference registration fees to as many delegates as possible, but will not cover the total Conference registration fee for any one individual. Each applicant must provide partial coverage for the registration fees. Assistance will not be given towards travel expenses.

The assistance application can be completed and filed with the Exodus office. The form is available to be downloaded on our conference website and clicking on the Conference Assistance page.