Q: If someone I know wants to register, but doesn’t have internet access, can I do it for them?
A: Yes. Exodus policy allows you to register others for the conference. However, you will become responsible for ensuring that the person(s) you register receive(s) all confirmation materials and correspondence that we send out via email. Further, all delegates must be familiar with and in agreement with the Code of Conduct and will be required to sign the liability release when they check in on campus.
Q: Is there a conference mailer available?
A: Yes. To request postcard mailers, please contact us with your name and address information.
Q: What if I want to register for the conference, but will be arriving a day(s) late?
A: In order to accommodate as many people as possible we have several different registration options including daily registration. Please see the daily registration options and times for all registration information. All attendees will need to check-in on either Wednesday, June 19th during Registration Check-in or daily at the on-site conference bookstore before attending any conference events.
Q: Will Exodus help me in finding a roommate to help me cut the costs of staying on campus?
A: Yes. Please see details about this on the lodging page of the conference.
Q: What qualifies someone as a “student” who will be eligible for the Student Discount?
A: All students must be 22 and under with a valid ID to verify age at check in.
Q: My child/children are coming to the conference. How do I make arrangements for this?
A: Family members under the age of 18 have to remain with their registered parent or pre-approved legal guardian at all times during the conference (click here to view the Underage Policy Form). Arrangements can be made for family members under 13 to stay and eat on campus. Please contact the Exodus Events Team to make these arrangements. These children will not be permitted to attend any workshops, small group meetings, or activities. Please visit the Housing and Lodging page of the conference you are interested in attending for further details.
Q: My child is under 18 but I cannot attend the conference. What can I do?
A: We have a underage policy form that can be downloaded for students under 18 whose parents cannot attend the conference.
Q: Will Exodus help provide childcare during the conference?
A: No. Childcare arrangements must be made by the individual if needed.
Q: I am interested in helping promote the conference. What can I do?
A: Please visit the Spread the Word link. Among the materials available: mailers, posters, web banners, graphics, church bulletins, and a promotional video. Thank you for your interest!
Q: Am I able to receive Continuing Education credit for attending this conference?
A: We will provide an informational letter after the conference for those who make their request to the Exodus Office. It is the responsibility of the person making the request to check with governing boards and associations for credit approval.
Q: Am I able arrive early or stay late in the on campus housing?
A: We are unable to accommodate any housing reservations for those wishing to arrive before 2pm on Wednesday, June 19th or stay later than noon on Sunday, June 23rd.
Q: What are important Deadlines that I need to be aware of?
A: All registrations, applications and other forms provide detailed information about important deadlines and due dates. Here are some of the important deadlines to note: (Note: the applications override the dates here in case there is a discrepancy)
- March 21, 2013 – Full refund for registration cancellation ends
- April 20, 2013 - Deadline for cancellations with partial money back. No refund will be given any time after this date. To transfer conference fees to a tax deductible gift to conference scholarships or general donation to Exodus International.
- May 20, 2013 – Special needs request deadline
- May 31, 2013 – Volunteer Applications due
- June 7, 2013 – Deadline for mail in conference registrations to be received
- June 9, 2013 – Deadline to transfer your registration and accommodations payments (if applicable) to the person of your choice.
- June 10, 2013 – Deadline to submit Scholarship Policies and Application
Q: What if I have special needs?
A: Please see special needs information on the conference website or by contacting the Exodus office no later than 30 days prior to the first day of the conference you have registered for.
Q: What do I do if I have special dietary needs?
A: Please see special dietary needs information on the conference website or by contacting the Exodus office no later than 30 days prior to the first day of the conference to inquire about meal options that they have available on site.
Q: Will breakfast be served on Sunday, June 23rd?
A: While breakfast is NOT included in the standard meal plan, you can purchase a meal ticket ahead of time directly from Concordia University. Tickets will be available during registration check-in on Wednesday, June 19th and at the Rho Programming Center Conference Office at Concordia on Thursday, June 20th.
Q: Will Exodus help provide transportation from the airport to the conference site?
A: No. Please visit the Location and Transportation page of the specific conference you are interested in for detailed transportation options, suggestions, and discounts.
Don’t see your question answered here?
First review the information pages linked on the left menu. If you still have not found the answers to your questions, please send us an e-mail about anything regarding the conference. Be sure to visit the conference website regularly as we often update it with additional information.
Technical Problems we CAN address:
If you have problems linking to one of our webpages, if the pages will not load, or if you are having problems downloading any of the documents, this is a problem we may be able to address.
[We may not be able to address error messages related with your network connection or the computer software (Netscape, Explorer, Windows, Outlook, etc)]
If you contact us with an error message, we will need you to record the actual error message and WHEN (or at what part of the process) you received the message. This will help us better serve you. If you are having difficulties and you would like our help, we will be happy to assist you in any way we can. We may be able to complete the registration here from our office or send you a hard copy of our registration form that you could fill out by hand and submit to us. You may also try the following steps first to see if they might alleviate any problems.
Things to Try:
- Check to be sure all text boxes with Red Text on that page are filled in.
- Check your information again to VERIFY that you have entered the correct information.
- If the form does not seem to save your entered data, you may need to empty out your files called “Cookies.” Check the help menu in your web-browser (Explorer, Netscape, etc) for instructions on clearing out these files, which may solve your problem.
- There may be times when we are addressing technical issues or one of our service providers is updating their information. Sometimes if you simply wait 30-60 minutes and then try again your difficulties may be solved.
- If you have access to another computer, you can try using the “continue registration” feature on our Registration page.
Problems downloading conference materials online?
First of all, please determine whether or not you have the correct application viewer. All of our forms are provided in downloadable PDF format, to be read by Acrobat Reader or a similar program. If you need the software to download, you can visit the Adobe website.
If you are still having difficulty, we can send you the file either in hard copy by mail, by fax or by email attachment so that you can have the requested materials.
Exodus is excited about the response from people overseas who are interested in attending our conference. There are a few frequently asked questions from International delegates that we get each year. We hope that this page might address some of your initial questions. If you need further assistance, please feel free to contact us.
How can I make payment for the conference?
For all of our delegates, payment is only available in US Dollars by check, credit card or money order. See Conference Policies page.
Can I send my payment by Western Union?
Exodus will not accept international payment made through Western Union. If you are unable to pay by Visa or Master Card, you can purchase a pre-paid credit card through the Visa or Master Card websites for the exact amount you need to pay. There is a very small fee for this, and is an efficient way to be able to pay for the conference.
I need a letter to approve my VISA to come overseas.
Exodus can provide a Visa letter to you upon completion of your conference registration. To efficiently answer your request, we will need the names, addresses and confirmation numbers of ALL delegated registered and attending the conference. Please contact us with this information.
Does Exodus provide or make available assistance in travel & other costs?
The Exodus Assistance Fund is designed to provide financial assistance to those who may otherwise be unable to attend the Exodus Conference. The amount of assistance available varies each year and depends upon charitable givers. Exodus will provide partial financial assistance for the Exodus Conference registration fees to as many delegates as possible, but will not cover the total Conference registration fee for any one individual. Each applicant must provide partial coverage for the registration fees. Assistance will not be given towards travel expenses.